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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All “in-stock” orders placed before 3PM EST Monday through Friday, will ship the same day. In-stock orders placed after 3PM Monday through Friday or on weekends/holidays will ship the next business day. Shipments will come via UPS Ground unless otherwise requested. We will strive to fill back-orders as fast as possible and may opt to drop-ship orders direct from the manufacturer when necessary.
- Privacy & Security
- We value your privacy and will do everything in our power to protect it. All credit card transactions are processed through PayPal, Google or Authorized.net and your personal information is protected by all of the layers of security they offer. We will only use your email address to contact you about your order and future offers. We do not sell, trade or share customer information. At any time, you can opt-out from any future contact by sending an email to optout@7018rod.com. We will immediately remove you from our list.
- Returns & Replacements
- We have only one policy—100% customer satisfaction. If you are ever unhappy with your order, send an email to sales@7018rod.com and we will contact you no later than the next business day to resolve your problem.
- Ordering
- Use our convenient on-line shopping cart for the majority of your orders. For items that do not appear in our web store or for special order requirements, please contact sales@7018rod.com.
- Payment, Pricing & Promotions
- Check back from time to time for our special sales and promotions. If you would like to be notified when we post these specials, please send an email to optin@718rod.com and we will include you. We offer secure on-line payment through PayPal, Google and Authorized.net.
- Viewing Orders
- Log-in to your account to view your latest orders and to check order history.
- Updating Account Information
- Remember, we only use your information to provide you with the best in customer service. By keeping your information current, we can serve you better!
